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Veteran and Graduate Hired by Staples

Mar 24, 2014

Terry Bigley graduated from the Youngstown Campus in the fall of 2013 with a diploma in Systems and User Support.  He previously worked as a manager in the restaurant industry, and wanted to expand those skills with education in a technical field.  He enrolled at American National University through the Veterans Retraining Assistance Program (VRAP).  Through this program, he was able to fund his education with benefits he earned while serving our country.

After graduation, Terry found himself seeking employment in technical and software support for Staples.  It was a long process, but the skills Terry learned at National gave him the edge he needed to overcome his competition.  “I had three interviews before the process was complete,” said Terry.  After completing the interview process, Terry was hired at the Boardman store location as the supervisor of tech support.  His first week of training involved some travel out of state to a larger location.  “They put me up in a hotel for the week and paid for everything,” explained Terry.

“Over the last year, Terry has worked hard to improve his confidence and abilities with computers and people,” said IT Director Robert Johnson.  Terry’s training at National gave him the edge while seeking employment by helping him earn knowledge not only in his field, but also the skills necessary to work in a professional business environment.  Mr. Johnson is pleased with the growth that Terry has shown throughout his time at National.
Terry supervises three employees that assist customers with their technical issues.  From computer hardware upgrades to virus removal, Terry and his team help customers solve all their technical needs.  “It is interesting being on the other side of the desk," Terry said.  "Now I am the one explaining how everything works!”

Veteran and Graduate Terry Bigley (l), is pictured with IT Director Robert Johnson (r).


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tags: OH-Youngstown Computer Technology: Systems and User Support - Diploma (SUS)