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Graduate Enjoys Serving Her Customers as the Voice of Cincinnati Bell



Graduate Enjoys Serving Her Customers as the Voice of Cincinnati Bell

Jan 13, 2015

As a fiber optics pre-install (FPI) agent, Kimberly Dunning works with Cincinnati Bell’s customers to assure that their fiber optics installation runs smoothly and to their satisfaction. “I’m the voice of Star Tek and Cincinnati Bell,” Kimberly said proudly of her work in the Star Tek call center, which provides customer service support to Cincinnati Bell.

Kimberly first joined the company as a customer service representative and was recently promoted to her job as an FPI agent. A graduate of the Cincinnati Campus’s business administration-management program, she feels that her instructors at American National University made every effort to help her attain the career success that she’s found. “My teachers—they always were available for me,” she recalled. “They really pushed me to make sure that I got to where I needed to be to get the job that I really wanted.”

The skills in technology that she gained at National are vital to her job. “I’m on the computer five days a week from eight to five every day,” she explained. “You need to have computer skills because if you don’t, you won’t [succeed]. It’s the way of everything now.”

In addition, her time working in the American National University career center as a federal work study student refined her professional development and job search skills, and it made her aware of resources available to her in the community, such as a program that she participated in through the Urban League that helped her maximize her career opportunities.

With the help of her career center director, Kim applied to a number of positions as she neared graduation. Star Tek/Cincinnati Bell was among several companies that offered her a job, and she feels that she made a wise choice accepting their offer.

At Star Tek/Cincinnati Bell, Kim’s supervisors are always willing to assist and support her and she feels that there will be many more opportunities for advancement with the company. She can even see herself working for the company until retirement. “I’m happy doing what I do,” she said. “I love my job.” 

A- Kimberly Dunning, a graduate of the Cincinnati Campus, was recently promoted to fiber optic pre-install agent at Star Tek/Cincinnati Bell.

B- Kimberly is pictured at the Cincinnati Campus graduation that was held in June 2014.

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tags: OH-Cincinnati Business: Business Administration Management - Associate's Degree (MGT)