Graduates Return to Campus to Help New Class of ISE Students
Sep 17, 2012
Three successful graduates from the information systems engineering (ISE) degree program recently returned to the Lynchburg Campus to give back to the school that helped launch their careers. Chris Parks, Gary Mosby, and Ryan Kuenzi were invited to be guest speakers in ISE Director Pamela Hooper’s classes. “The graduates often reiterate the same points that I discuss in class about professionalism, earning certifications, and good communications skills,” she says of inviting former students in as guest speakers.
Gary, who earned his A+ and Microsoft Certified Professional (MCP) certifications, spoke to students in the Implementing and Troubleshooting OS Technology class about his job responsibilities as a help desk support technician for Campbell County. (See the September 2, 2011 issue of the National News to read about Gary’s story.) He emphasized the qualities that make a good help desk technician, including taking initiative, research, providing customer service, and obtaining certifications.
Chris, who earned his A+, Microsoft Certified Technology Specialist (MCTS), Microsoft Office Specialist (MOS), and Help Desk (HDI) certifications, was invited to speak to the same class about his job responsibilities as an IT support specialist (tier 2) at Liberty University. He discussed the importance of certifications and described how his career has advanced from a tier-1 help desk support specialist to a tier-2 support specialist. In his current position, he writes articles for the Liberty University IT Knowledgebase, which showed the students that there are many job roles and responsibilities available to IT professionals.
Ryan, also employed at Liberty University, spoke to the Network Infrastructure Configuration class about his role as a network operations center technician. He talked to the students about the tools used to monitor a network and demonstrated the network monitoring tool. He discussed how network problems are escalated from the help desk to the network operations center for problem resolution.
“I think the current students enjoy hearing about the successes of National College alumni and gain valuable information about starting a career from former students who were once sitting in the classroom just like they are now,” says Pamela.
Graduate Gary Mosby is pictured in the above photo with students in the ISE 101 class. Pictured below is graduate Ryan Kuenzi giving a presentation to students in the ISE 218 class.
Computer Technology: Information Systems Engineering - Associate's Degree (ISE)