Diploma

Systems and User Support

Computer Technology Systems User Support Diploma

Computers Don't Take A Day Off - Keeping Them Up and Running

National College’s Systems and User Support program prepares graduates to work in a wide variety of industries. You will be ready for many challenging positions ranging from installing hardware and software to coordinating user support and help desk operations.

Coursework in this program is explored through classroom lecture and practical applications in a laboratory environment focusing on operating system technology and network infrastructure administration.

As a student in the Systems and User Support program, you will:

  • Gain a basic level of knowledge and skills to support end user environments.
  • Be able to recognize and resolve issues that involve interaction between the end user and server platforms as well as the network itself.
  • Develop proficiency in solving user issues whether they arise from the client operating system, applications, the server, the network infrastructure, or the Active Directory.
  • Develop problem-solving, analytical, and communications skills.

Graduates of the Systems & User Support program will be prepared for a variety of career-specific certification exams such as the Microsoft® Windows Server 2008 Network Structure exam and the Microsoft® Certified Technology Specialist exam.

  • Why National
  • Course Basics
  • Costs and Disclosures
  • Real Student Stories
Why Systems and User Support Students Turn To National College:
  • Convenience and flexibility – day and evening course schedules to fit your life.
  • Small class size – allowing for one-on-one interaction with instructors.
  • Industry experienced instructors – bringing their industry experience and insights to class..
  • Peer tutoring – providing one-on-one help at no additional cost.
  • Training in modern computer labs – simulating real work experiences.
  • Job placement assistance – putting graduates in touch with local employers in their field of study.
  • Refresher courses are available to all our graduates – keeping skills in their field of study sharp and current at no additional tuition costs.
What You Will Study:

Highlights

Supporting Desktop: OS
Learn the skills necessary to support users and troubleshoot desktop applications on a desktop operating system.

Implementing and Troubleshooting Operating Systems Technology
Learn the skills necessary to install, configure, support, upgrade, diagnose, and troubleshoot various operating systems.

Network Infrastructure Administration
Develop the knowledge and skills necessary to take the Microsoft® Windows Server 2008 Network Structure exam.

Program core courses may include:

  • The Microsoft Office
  • Oral Communications
  • Computer and Information Technology Fundamentals
  • Implementing and Troubleshooting Operating Systems Technology
  • Supporting Desktop: OS
  • Supporting Desktop Appllications
  • Network +
  • Windows Server Administration I
  • Network Infrastructure Configuration
  • Directory Services Administration
  • Business Math I
Grant Information

Sister City Grant (International Students)

 


ONET Occupational Crosswalk Matches

Estimated tuition costs

Tuition $317/credit X 48 credits = $15216
Books$225/course X 12 courses = $2700
Activity Fee$15/Term X 4 terms = $60
Graduation Fee$100
TOTAL $18076

On-Time Completion Rate and Median Loan Debt For completion and median loan debt rates, this information is for the 2011 AY (which runs July 1, 2010 to June 30, 2011).

Applies toOn-Time Completion RateMedian Title IV Loan DebtMedian Private Loan Debt
Bristol, Charlottesville, Cincinnati, Columbus, Danville VA, Dayton Area, Harrisonburg, Knoxville, Lynchburg, Martinsville, Online, Parkersburg, Princeton, Roanoke Valley and Youngstown campuses.100.0%N/AN/A
Bartlett, Madison, Memphis, Nashville, Akron Area and Cleveland campusesN/AN/AN/A
Danville KY, Florence, Fort Wayne, Indianapolis, Lexington, Louisville, Pikeville, Richmond and South Bend campusesN/AN/AN/A

Note: Median Institutional Loan Debt is $0 for all National College campuses.

Additional Notes: Areas marked N/A indicate that 10 or less individuals graduated from this program during the specified reporting period and used this particular source of funding.

Placement Rates For Placement Rates at our Tennessee campuses, this information is for the July 1, 2010 – June 30, 2011 reporting year as reported on the 2012-2013 THEC Reauthorization.

Applies toPlacement Rate*
Bristol, Charlottesville, Cincinnati, Columbus, Danville VA, Dayton Area, Harrisonburg, Knoxville, Lynchburg, Martinsville, Online, Parkersburg, Princeton, Roanoke Valley and Youngstown campuses.No Data
Bartlett, Madison, Memphis, Nashville, Akron Area and Cleveland campuses.No Data
Danville KY, Florence, Fort Wayne, Indianapolis, Lexington, Louisville, Pikeville, Richmond and South Bend campuses.No Data
*This rate is calculated based on a formula provided by the Accrediting Council for Independent Colleges and Schools (ACICS). For more information on this agency, click here.

Additional Notes: Areas marked with No Data indicate that no students graduated from the program during the reporting period


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Campus Locations

This program is offered at the following campuses:

Virginia

West Virginia

Indiana

Kentucky

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